Reference

What Our Privacy Policy Covers

Your account details, your wallet transaction records and your verification files sit under one written policy, and this page says plainly what that means for you.

Account details we holdbKash, Nagad, Rocket referencesCookie controlsAccess and correction requests
kgf999 What Our Privacy Policy Covers
HOW WE HANDLE IT

Data, Cookies and Account Security

Handling data here is mostly about matching money to the right account and keeping a trail when something goes wrong. A deposit reference, the sending wallet and the time it landed are stored together; your wallet PIN never leaves your own bKash, Nagad or Rocket app. Cookies are limited to sign-in sessions and your display preferences, nothing that follows you around other sites. Ask us to correct a field or close the account and you will get a written reply.

Payment records

Every bKash, Nagad or Rocket deposit is stored with its reference number and the sending wallet. That pairing is what lets us match a transfer to your account even when a reference is typed wrong.

Cookies and sign-in

Session cookies keep you signed in while you move between the lobby and your wallet page, and a preference cookie remembers your language choice. Clearing them means you sign in again with your one-time password.

Account security

Your password is stored in hashed form, so nobody on our side reads it back to you. Sign-in from a new device triggers a one-time password to your registered number before the account opens.

Retention and changes

Deposit and withdrawal records stay for as long as payment rules require, while profile details you no longer need can be corrected or removed on request. Our support desk confirms your identity first.

REACH THE DESK

Where to Send Privacy Requests

Privacy questions do not go into the same queue as a stuck deposit, and we would rather you send them straight to the desk that handles them. Keep your account mobile number ready, because the agent confirms it before opening your file. If a wallet transfer is part of the story, paste the bKash, Nagad or Rocket reference into your first message. That single line saves a round trip and keeps the thread in one place.

In-app chat Open the chat panel from your account menu and describe the issue in plain words. Attach the bKash, Nagad or Rocket reference if a deposit is involved so the agent can trace it right away.
Email the privacy desk Write to our support address from your registered email and put privacy in the subject line. That routes the message to the team handling data requests instead of the general cashier queue.
Registered mobile number Call or message from the number tied to your account so we can confirm it is really you. We never ask for your wallet PIN or a one-time password over chat.

Privacy Questions You Ask Us

These are the things people message us about most when they read this policy page. If your situation is not covered here, send the question to the desk and we will answer it against your own account, not in general terms. We reply in writing so you have something to keep.

The name and mobile number on your sign-up form, your wallet transaction references, device and browser details, and a log of account actions like password changes and withdrawal requests.

Yes. Message our support desk from your registered number and we will list the categories we store for your account, then walk you through anything you want changed.

No. Your wallet PIN and one-time password stay inside your own bKash, Nagad or Rocket app. We only receive the transaction reference and the sending wallet number attached to a deposit.

Send the request from your registered mobile number, tell us which field is wrong or should go, and our team confirms your identity before touching the record. Some payment records stay for legal reasons.

Only where a job needs it: the payment channel confirming your transfer, the provider running a game or cricket market you opened, or a fraud check. We do not sell your details to outside lists.

We keep the record while your account stays open. If you close it, we remove what we are free to remove and hold the rest only as long as payment and legal rules require.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.