Reference

The Rules We Both Agree To

These terms are the working agreement between you and kgf999. They cover how you open an account, how you fund it with bKash, Nagad or Rocket, and what we expect from each other once you are inside the lobby.

Account rules in plain EnglishbKash, Nagad, Rocket clausesWallet and withdrawal termsSupport contact details
kgf999 The Rules We Both Agree To
RECORDS AND SECURITY

How We Handle Your Account Data

Terms only mean something if the records behind them are kept properly, so here is how we manage yours. Account details stay tied to the wallet number you registered with, and any change to that number needs verification before it takes effect — usually a one-time code sent to your registered mobile. Session data is kept to spot duplicate accounts and confirm that a withdrawal request came from the account holder. We retain transaction records for the period local rules require, then remove what we no longer need.

Identity And Wallet Checks

Name, mobile number and wallet details must match before a withdrawal is released. A mismatch pauses the request and sends a code to your registered mobile for confirmation.

Data Access And Corrections

You can ask what we hold about your account and request corrections to anything wrong. We reply in writing and explain what was changed or why a change was refused.

Retention Period

Deposit and withdrawal records are held for as long as local rules require, then deleted. Account login history is kept shorter, only as long as needed for security checks.

Cookies And Login State

Cookies keep you signed in and remember your last wallet choice. Clearing them in your browser settings signs you out, and you will need your password and code again.

TERMS HELP DESK

Where To Ask About A Clause

Most disputes about terms come down to one unclear sentence, so ask us rather than guess. Our Bangladesh support desk handles account, wallet and clause questions in English, and we will point you to the exact paragraph you are asking about. Have your account number and the wallet reference ready — for a bKash or Nagad transfer, the transaction ID from your message history speeds things up. If you want a clause changed or removed from your account records, tell us which one and why; we log the request and reply with the outcome.

Account and Wallet Help Reach the support desk from the help option inside your account or by the contact address published there. Quote your account number and the wallet transaction ID so we can trace the record.
Clause Questions Ask which paragraph covers deposits, withdrawals, cricket markets or account closure and we will point you to it. We answer in plain English, not legal shorthand.
Requests And Complaints Send a written request if you want your data corrected or your account closed. We confirm receipt, review it against these terms and reply with the decision and the reason.

Terms & Conditions Questions

Yes. Ticking the box at registration and completing your first deposit means you accept the terms as published on this page. If you disagree with any clause, do not deposit — you can close the account instead.

We can, when a payment rail changes or a local rule requires it. The version on this page is the binding one, and material changes are flagged in your account so you see them before your next deposit.

The transfer simply fails and your wallet balance stays untouched on our side. Retry once the wallet app is back, or use Rocket or Upay instead. Never send money to a number you did not see inside your own account.

Usually the wallet name and account name do not match closely enough, or the request came from an unfamiliar device. We send a code to your registered mobile, you confirm, and the request moves forward on the same terms.

No. One account per person, and duplicate accounts found through device or wallet matching are closed under these terms. Balances on a duplicate account are reviewed before anything is released.

Send a written closure request from the support desk inside your account. We settle any pending withdrawal first, then close the account and keep only the records local rules require us to hold.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.